Author | Thread |
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03/29/2014 08:41:42 PM · #1 |
SC are requesting my raw file for Breathing Black which is sitting in Bridge but I don't know how to download it to this site as a raw file? When click the browse button to upload I don't have an option to go to Adobe Bridge. Any suggestions please.. |
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03/29/2014 08:44:41 PM · #2 |
You need the original file. How did you download it from the card to the computer? |
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03/29/2014 08:47:16 PM · #3 |
I download through windows live, which doesn't support my raw file so I then view the file in Bridge. |
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03/29/2014 08:50:40 PM · #4 |
Do you still have the card with the original file on it? |
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03/29/2014 08:53:59 PM · #5 |
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03/29/2014 08:57:31 PM · #6 |
Originally posted by thrumyiis: I download through windows live, which doesn't support my raw file so I then view the file in Bridge. |
If you go too
help
contact us
general inquiries
you should be able too add your file with the detail information in the box provided |
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03/29/2014 09:01:10 PM · #7 |
Search for the photo's file name in your computer and you should be able to find where it resides, and then you can upload it from there. |
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03/29/2014 09:02:53 PM · #8 |
I have tried that, Its when I go into browse I can only browse my pictures through window live which has a 'closed' raw file which is unviewable through that site and even when I click on the raw file in my pictures and press the submit button nothing happens. |
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03/29/2014 09:04:33 PM · #9 |
Originally posted by thrumyiis: yes |
If you have the original file you should be able to upload it. DO you have a card reader device?
You should be able to access the original on the card using whatever device you used to upload the file to Bridge.
Message edited by author 2014-03-29 21:09:40. |
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03/29/2014 09:07:53 PM · #10 |
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03/29/2014 09:09:45 PM · #11 |
Nevermind... you said Windows, so...
Is the card reader part of the computer, or do you use a separate card reader and connect via USB?
Message edited by author 2014-03-29 21:10:48. |
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03/29/2014 09:10:36 PM · #12 |
Originally posted by thrumyiis: ... when I click on the raw file in my pictures and press the submit button nothing happens. |
It may seem that way but the upload of the file takes a while and there's no progress bar or anything to indicate anything is happening. |
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03/29/2014 09:11:54 PM · #13 |
Move or copy the RAW file to your desktop. When you go to the DPC upload window, go to the desktop and load it from there. |
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03/29/2014 09:12:11 PM · #14 |
Thank you so much, I appreciate all the help but I cant keep going with this right now as I need to go see my mother in hospital after her op. I will check in when I get back home in a few hours and hopefully I can resolve this before I get D'qd. Thanks again |
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03/29/2014 09:12:51 PM · #15 |
Write a ticket to SC and tell them you're working on it. If you have the original card with the file on it, you will be able to send it. |
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03/29/2014 09:13:55 PM · #16 |
tanguera I did try that but it seemed only to copy to desktop as a jpg and I lost the RAW file and had to download again from card? maybe I will try that again. thanks |
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03/29/2014 09:15:25 PM · #17 |
go to general inquiry explain that you need more time and why
Sorry it's on the Help Tab/ contact us / general inquiry
Message edited by author 2014-03-29 21:17:21. |
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03/29/2014 09:18:01 PM · #18 |
just tried to from desktop again but im having the same problem that when I press submit nothing seems to be happening.. [user]MemberPennyStreet[/user] I will contact SQ and request a little more time and try again when I get home. Aaargh so frustrating.. |
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03/29/2014 09:20:14 PM · #19 |
Originally posted by thrumyiis: just tried to from desktop again but im having the same problem that when I press submit nothing seems to be happening.. [user]MemberPennyStreet[/user] I will contact SQ and request a little more time and try again when I get home. Aaargh so frustrating.. |
relax... go take care of mom. This will get worked out. Just let them know. |
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03/29/2014 09:26:45 PM · #20 |
Indeed, your mom is WAAAAY more important. This will probably be resolved by the time you get back. |
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03/29/2014 09:35:46 PM · #21 |
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03/29/2014 10:06:15 PM · #22 |
We're giving her the time, don't worry about that folks. But it would help a lot if someone (PamB?) in Australia can call her and walk her through it. We have sent her several requests (so she'd have a direct upload link) but so far we're not GETTING anything. |
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03/29/2014 10:16:41 PM · #23 |
Yup Bear, that was the offer I pm'd to Janine! |
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03/29/2014 10:17:59 PM · #24 |
Originally posted by pamb: Yup Bear, that was the offer I pm'd to Janine! |
Alrighty! Between the two of you you'll figure it out. Let us know if you need another request sent to her. I think she may be losing them? |
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03/30/2014 02:31:02 AM · #25 |
Thanks Bear, Im home again now for a while and have sent Pam a message. Hopefully we can get this sorted. |
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