DPChallenge: A Digital Photography Contest You are not logged in. (log in or register
 

DPChallenge Forums >> Hardware and Software >> Back to hating Adobe...
Pages:  
Showing posts 1 - 25 of 34, (reverse)
AuthorThread
05/12/2016 10:35:33 PM · #1
It is not news that customer service is virtually non-existent at Adobe. But I've just about had it.

I've been painfully moving my office/computer/etc. from one place to another. I've got everything installed nicely, except my Photoshop products (Lightroom installed without a hitch).

Now, I've been getting upgrades since forever, and apparently, they no longer support that. When I try to install my CS6, and I enter my SN, I get the "could not find a qualifying product on your computer" message. I've reinstalled CS3 and have the SN for that, but even though it is a valid number, I get the non-qualifying message again.

I tried "contacting" Adobe after hours of scouring their site for help. I finally made it to the "chat" option, which is grayed out and not available, even though it says "Chat - 24 hours a day, 7 days a week". Perhaps, but not with me.

Apparently, I need to have my SN "unlocked" but I cannot talk to anyone or chat with anyone to have them do that.

I am seriously considering jumping ship to Capture One.
05/12/2016 10:49:34 PM · #2
And when/if you DO get thru to 'customer service' you will be talking with some affable fellow in India who reads from a script and has all day to visit with you.

good luck.
05/12/2016 10:50:07 PM · #3
Sooooooo mad right now :(
05/12/2016 11:11:02 PM · #4
My hubby and my eldest son... have left me.

They've been gone two months.

They've been in San Jose'... working... on contract for Adobe.

I miss them.

*heavy sigh*

But... carry on... I feel ya.

*sigh*

At least we're getting paid more than the $20 a month for Photoshop that I am unwilling to pay, although Hubby does... and... never uses it.

Every company... I'm sure... has folks who hate them.

Every company... I'm sure... has folks who love them.

Carry on.

05/12/2016 11:21:51 PM · #5
Sorry to hear about the lack of tech support Johanna - been in that boat with different services and it is beyond frustrating dealing with the runaround these 'outsourced customer service' give you.

Maybe this number listed on the GetHuman site might help (this looks to be for Adobe given the comments listed and the average wait time for the phone number listed is 3 minutes at the corporate center call hours
https://gethuman.com/phone-number/Adobe-Systems

E-mail might be another option:

(https://helpx.adobe.com/tech-comm-suite/customer-support.html from webpage: Contact the Adobe Tech Comm support team by email at tcssup@adobe.com )

Hope you can get someone there to help you.
05/12/2016 11:32:32 PM · #6
Don't get mad at me, but your best bet may be to finally give in and buy the 10-bucks-a-month photographer CC package. Both Penny and I are using it now and it's really nice watching the updates and fixes flow in seamlessly. PSCC is a significantly better product now than the CS6 you have in so many ways...
05/12/2016 11:56:41 PM · #7
Originally posted by tanguera:

I am seriously considering jumping ship to Capture One.


Not a bad option Johanna. I got it (the slimmed down version anyway) when I bought my Sony. I just upgraded to the pro version. I like it better than LR.
05/13/2016 12:03:22 AM · #8
Originally posted by salmiakki:

Originally posted by tanguera:

I am seriously considering jumping ship to Capture One.

I like it better than LR.


LR worked fine for her. She needs PS...
05/13/2016 12:08:02 AM · #9
Originally posted by Tiberius:

Originally posted by salmiakki:

Originally posted by tanguera:

I am seriously considering jumping ship to Capture One.

I like it better than LR.


LR worked fine for her. She needs PS...


Yeah, I looked into it and its an alternative to LR, not PS :(

I'll mount another assault on Adobe tomorrow. I'm really resisting the CC, Bear. It's the principle of the thing.
05/13/2016 12:09:57 AM · #10
Originally posted by Tiberius:

Originally posted by salmiakki:

Originally posted by tanguera:

I am seriously considering jumping ship to Capture One.

I like it better than LR.


LR worked fine for her. She needs PS...

Still not a bad option
05/13/2016 12:13:22 AM · #11
I could not find anything that cold replace PS, even though I use just a fraction of what can do...
Just as 30861.gif Bear_Music said for US$10/months for both is hard to beat. Don't get me wrong, took me a long while to decide to sign up for it...
05/13/2016 12:19:51 AM · #12
Originally posted by tanguera:

I'll mount another assault on Adobe tomorrow. I'm really resisting the CC, Bear. It's the principle of the thing.

The *peinciple* of the thing is perfectly reasonable as far as I'm concerned. Realistically, keeping Photoshop up to date has cost me at least a 100 bucks a year on average over the years I've owned it, I'm sure of that. 10 bucks a month is painless, and they are constantly improving the program, it's been a terrific experience. But I guess you're stubborn? Heck, I *know* you're stubborn :-)
05/13/2016 01:02:04 AM · #13
And then, the day I miss a payment because of one reason or another, I don't have access to my files....

And when they change the rules or raise the price, or do anything unilaterally that I cannot fight, and there is no other option...?

The thing of it is, if they're not going to support the legacy versions, and if you can't get support, or anything else, then why don't they allow you to install it? Why all the contortionist product keys. etc.?

I'm seriously miffed.
05/13/2016 03:34:01 AM · #14
Get some computer skilled gezzer/ gal to do it for you.
05/13/2016 07:31:18 AM · #15
Originally posted by Lydia:

At least we're getting paid more than the $20 a month for Photoshop that I am unwilling to pay, although Hubby does... and... never uses it.


PS/LR are $9.99/month. Not that that's "better", but when you consider that it takes 5 years to cover the initial cost of CS6 alone, it's really not a bad deal. They're just a horrible company.
05/13/2016 10:38:40 AM · #16
Originally posted by CNovack:

Sorry to hear about the lack of tech support Johanna - been in that boat with different services and it is beyond frustrating dealing with the runaround these 'outsourced customer service' give you.

Maybe this number listed on the GetHuman site might help (this looks to be for Adobe given the comments listed and the average wait time for the phone number listed is 3 minutes at the corporate center call hours
https://gethuman.com/phone-number/Adobe-Systems

E-mail might be another option:

(https://helpx.adobe.com/tech-comm-suite/customer-support.html from webpage: Contact the Adobe Tech Comm support team by email at tcssup@adobe.com )

Hope you can get someone there to help you.


I'll report back :) Thanks
05/13/2016 12:26:34 PM · #17
Originally posted by tanguera:

Originally posted by CNovack:

Sorry to hear about the lack of tech support Johanna - been in that boat with different services and it is beyond frustrating dealing with the runaround these 'outsourced customer service' give you.

Maybe this number listed on the GetHuman site might help (this looks to be for Adobe given the comments listed and the average wait time for the phone number listed is 3 minutes at the corporate center call hours
https://gethuman.com/phone-number/Adobe-Systems

E-mail might be another option:

(https://helpx.adobe.com/tech-comm-suite/customer-support.html from webpage: Contact the Adobe Tech Comm support team by email at tcssup@adobe.com )

Hope you can get someone there to help you.


I'll report back :) Thanks


Looking at email address "tcssup@adobe.com", I dont think you will get any better help, as far as I know the folks over there are of no use. They just follow the scripts anything goes off, they say, we dont know or will never respond :D
05/13/2016 01:22:43 PM · #18
Originally posted by Tiberius:

I could not find anything that cold replace PS, even though I use just a fraction of what can do...
Just as 30861.gif Bear_Music said for US$10/months for both is hard to beat. Don't get me wrong, took me a long while to decide to sign up for it...


+1

When 500px added the Adobe L/R-CC package to their membership for just $3pm extra, that's when my principles took a hike.
05/13/2016 01:48:41 PM · #19
You know, the subscription model not only costs the monthly fee, but also the cost of constantly upgrading hardware and operating systems and internet access -- something a large proportion of the population (or at least one person I know of!) simply can't afford. If I wanted to use the current version of PS I'd have to spend at least several hundred dollars replacing otherwise-working equipment.

FWIW I do most of my editing in PS 5.0 (appropriately code-named "Strange Cargo"), released May, 1988 ...
05/13/2016 01:48:57 PM · #20
Originally posted by JakeKurdsjuk:

They're just a horrible company.


The clue is in the name. It's a dried out brick.
05/13/2016 02:46:59 PM · #21
Originally posted by GeneralE:

You know, the subscription model not only costs the monthly fee, but also the cost of constantly upgrading hardware and operating systems and internet access -- something a large proportion of the population (or at least one person I know of!) simply can't afford. If I wanted to use the current version of PS I'd have to spend at least several hundred dollars replacing otherwise-working equipment.

FWIW I do most of my editing in PS 5.0 (appropriately code-named "Strange Cargo"), released May, 1988 ...


AFAIK you don't have to upgrade if they surpass your hardware capabilities. I stay several releases behind sometimes because of the way each new release seems to break something. I don't know at what point what you have might stop working even if you're paying the fee, but like I said you've got 5 years of monthly fees before you even hit the break even on Ps, and another year to add the Lr component. Chances are your computer will give up the ghost before then.
05/13/2016 03:23:01 PM · #22
Not to mention that once you give up your resident program, you are subject to whatever nonsense they decide to do: raise the price, etc., etc.

Finally managed to get Chat help. Apparently, it doesn't work on Chrome... I've gotten the program installed on my computer and they're helping me install it on my laptop.

I'm not yet ready to go to CC. I just can't get behind the concept.
05/13/2016 03:23:29 PM · #23
Originally posted by Mond:

Originally posted by JakeKurdsjuk:

They're just a horrible company.


The clue is in the name. It's a dried out brick.


LOL!!!!
05/13/2016 04:20:05 PM · #24
Originally posted by JakeKurdsjuk:

Chances are your computer will give up the ghost before then.

Maybe ... Copyrighted_Image_Reuse_Prohibited_1181160.jpg
05/13/2016 04:22:12 PM · #25
Originally posted by GeneralE:

Originally posted by JakeKurdsjuk:

Chances are your computer will give up the ghost before then.

Maybe ... Copyrighted_Image_Reuse_Prohibited_1181160.jpg


Wow!
Pages:  
Current Server Time: 11/24/2017 10:54:00 AM

Please log in or register to post to the forums.


Home - Challenges - Community - League - Photos - Cameras - Lenses - Learn - Prints! - Help - Terms of Use - Privacy - Top ^
DPChallenge, and website content and design, Copyright © 2001-2017 Challenging Technologies, LLC.
All digital photo copyrights belong to the photographers and may not be used without permission.
Proudly hosted by Sargasso Networks. Current Server Time: 11/24/2017 10:54:00 AM EST.