Bank of America SUCKS - DPChallenge Forums

11/28/2012 08:42:05 PM · #1

Just thought I'd rant for a second. I am really really really really angry at the moment. Imagine your mother dies, without warning, and now you are trying to take care of all the affairs. Now imagine that every step you take is met with "Your call is important to us, please stay on the line and someone will be with you momentarily" followed by a menu with no option appropriate to your situation, followed by more of that ANNOYING message, followed by giving all the same information you gave the last fifteen or so calls (which they have on their screen, dammit) followed by general insanity.

I really can't take any more of this crap.

I just want to assume the damn loan. I'm already making payments with no apparent rights to what I'm making payments on. It is beyond frustrating.

AARRRRRGGGHHHHHHHHHHHHHHHHHHHH

Sony FE 200-600mm f/5.6-6.3 G OSS

11/28/2012 08:42:57 PM · #2

And no new challenge? Are we done here?

vawendy

Sony Alpha 1

11/28/2012 08:45:52 PM · #3

just keep pressing 0, and usually they give up and get you to someone.

It's not just bank of america. Every stupid place has these things now.

cowboy221977

Canon EOS-60D

Canon EF-S 10-22mm f/3.5-4.5 USM

11/28/2012 08:47:52 PM · #4

Go to a branch and talk to someone...Atleast then you can punch someone..............I am sorry for your loss

Fujifilm XF 10-24mm f/4 R IOS

11/28/2012 08:59:50 PM · #5

No one at a branch has a clue. I have tried that route. They will, however, take the money I give them.

markwiley

Fujifilm X-Pro2

11/28/2012 09:44:17 PM · #6

I'm sorry about your mother. I'm sorry about the bank. I wish there was something I could do or say to help you. Hang in there.

Canon EF-S 10-22mm f/3.5-4.5 USM

11/28/2012 09:48:07 PM · #7

I think a hanging is just what I need, actually.

cowboy221977

Canon EOS-60D

11/28/2012 10:06:12 PM · #8

so what you are saying is we need a DPC lynch mob.....mmmmmm good idea

Lydia

Canon EOS-6D

Canon EF 100mm f/2.8L Macro IS USM

11/28/2012 10:08:12 PM · #9

Bank of America has been swallowed up by other banks...

Your mother, however, lives on.

skewsme

Canon EOS-6D

Canon EF 200mm f/2.8 L II USM Lens

11/28/2012 11:06:18 PM · #10

Scream at the phone while that stupid recording is trying to figure out what you want.. and say key words like: assistance, representative, help, dingleberry, biteme, etc. If you find the right word, a real human suddenly speaks and asks what you need... and jeez why didn't you just say so sooner, we're right here you know. Happened to me. True story. And even if it doesn't work for getting human attention at BoA, it feels great to scream at that phone.

11/29/2012 12:49:42 AM · #11

I just cry while on hold. And tell them that I know my call really doesn't matter. It's all very pathetic.

Art Roflmao

Canon EOS-6D Mark II

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

11/29/2012 04:55:24 PM · #12

Sorry to hear about the crap you're dealing with on top of the loss, Deb. Only thing I can think to advise is to either get some legal counsel and/or do some research before you put too much money into their pockets. B of A does suck, no two ways about it. I could write a book.

Hope you get things worked out. {HUGS}

GeneralE

Canon PowerShot S3 IS

11/29/2012 09:32:29 PM · #13

Originally posted by cowboy221977:

so what you are saying is we need a DPC lynch mob.....mmmmmm good idea

Instructions ...

Often on those phone systems if you say "Agent" or "Operator" you can get to a live human.

If you need to do your own legal work, see if your local (or networked) library has any useful books from Nolo Press...