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DPChallenge Forums >> General Discussion >> Validation help please..
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Showing posts 1 - 25 of 32, (reverse)
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 03/29/2014 08:41:42 PM · #1
SC are requesting my raw file for Breathing Black which is sitting in Bridge but I don't know how to download it to this site as a raw file? When click the browse button to upload I don't have an option to go to Adobe Bridge. Any suggestions please..
 03/29/2014 08:44:41 PM · #2
You need the original file. How did you download it from the card to the computer?
 03/29/2014 08:47:16 PM · #3
I download through windows live, which doesn't support my raw file so I then view the file in Bridge.
 03/29/2014 08:50:40 PM · #4
Do you still have the card with the original file on it?
 03/29/2014 08:53:59 PM · #5
yes
 03/29/2014 08:57:31 PM · #6
Originally posted by thrumyiis:
I download through windows live, which doesn't support my raw file so I then view the file in Bridge.


If you go too
help
contact us
general inquiries
you should be able too add your file with the detail information in the box provided
 03/29/2014 09:01:10 PM · #7
Search for the photo's file name in your computer and you should be able to find where it resides, and then you can upload it from there.
 03/29/2014 09:02:53 PM · #8
I have tried that, Its when I go into browse I can only browse my pictures through window live which has a 'closed' raw file which is unviewable through that site and even when I click on the raw file in my pictures and press the submit button nothing happens.
 03/29/2014 09:04:33 PM · #9
Originally posted by thrumyiis:
yes


If you have the original file you should be able to upload it. DO you have a card reader device?

You should be able to access the original on the card using whatever device you used to upload the file to Bridge.

Message edited by author 2014-03-29 21:09:40.
 03/29/2014 09:07:53 PM · #10
No I don't Penny
 03/29/2014 09:09:45 PM · #11
Nevermind... you said Windows, so...

Is the card reader part of the computer, or do you use a separate card reader and connect via USB?

Message edited by author 2014-03-29 21:10:48.
 03/29/2014 09:10:36 PM · #12
Originally posted by thrumyiis:
... when I click on the raw file in my pictures and press the submit button nothing happens.

It may seem that way but the upload of the file takes a while and there's no progress bar or anything to indicate anything is happening.
 03/29/2014 09:11:54 PM · #13
Move or copy the RAW file to your desktop. When you go to the DPC upload window, go to the desktop and load it from there.
 03/29/2014 09:12:11 PM · #14
Thank you so much, I appreciate all the help but I cant keep going with this right now as I need to go see my mother in hospital after her op. I will check in when I get back home in a few hours and hopefully I can resolve this before I get D'qd. Thanks again
 03/29/2014 09:12:51 PM · #15
Write a ticket to SC and tell them you're working on it. If you have the original card with the file on it, you will be able to send it.
 03/29/2014 09:13:55 PM · #16
tanguera I did try that but it seemed only to copy to desktop as a jpg and I lost the RAW file and had to download again from card? maybe I will try that again. thanks
 03/29/2014 09:15:25 PM · #17
go to general inquiry explain that you need more time and why

Sorry it's on the Help Tab/ contact us / general inquiry

Message edited by author 2014-03-29 21:17:21.
 03/29/2014 09:18:01 PM · #18
just tried to from desktop again but im having the same problem that when I press submit nothing seems to be happening.. [user]MemberPennyStreet[/user] I will contact SQ and request a little more time and try again when I get home. Aaargh so frustrating..
 03/29/2014 09:20:14 PM · #19
Originally posted by thrumyiis:
just tried to from desktop again but im having the same problem that when I press submit nothing seems to be happening.. [user]MemberPennyStreet[/user] I will contact SQ and request a little more time and try again when I get home. Aaargh so frustrating..


relax... go take care of mom. This will get worked out. Just let them know.
 03/29/2014 09:26:45 PM · #20
Indeed, your mom is WAAAAY more important. This will probably be resolved by the time you get back.
 03/29/2014 09:35:46 PM · #21
Hey Janine. I pm'd you.
 03/29/2014 10:06:15 PM · #22
We're giving her the time, don't worry about that folks. But it would help a lot if someone (PamB?) in Australia can call her and walk her through it. We have sent her several requests (so she'd have a direct upload link) but so far we're not GETTING anything.
 03/29/2014 10:16:41 PM · #23
Yup Bear, that was the offer I pm'd to Janine!
 03/29/2014 10:17:59 PM · #24
Originally posted by pamb:
Yup Bear, that was the offer I pm'd to Janine!

Alrighty! Between the two of you you'll figure it out. Let us know if you need another request sent to her. I think she may be losing them?
 03/30/2014 02:31:02 AM · #25
Thanks Bear, Im home again now for a while and have sent Pam a message. Hopefully we can get this sorted.
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