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07/14/2006 02:00:32 PM · #1 |
I just want to relate a little story about what I have been going through with Hewlett Packard in case anyone is in the market for a new scanner, printer computer etc. So I have been using HP products now for a long time, I own a laptop made by compaq (an hp company) a desktop, two printers and scanner and I have had great experiences with them untill now.
I was given an HP photosmart 8250 printer as a Christmas gift, I picked it out and did all the research on it and it looked to be a great printer. I bring it home and start using it and everything is going great with the printer. I try to print a 4x6" photo and notice that the sides of my image are cropped. Hmm that's not that big of a deal so I keep using it, not really printing too much in the size anyway. Well last week I decide I want to start printing more in 4x6" so I can decorate my new dorm room in Wilmington. Go to print and the cropping is still there. Read some forums online and try to uninstall anything by Adobe thinking it's a software conflict. Still no relief. Change the aspect ratio in PSE 2.0 of my image to 2000x3000 pixels, still the top and right of my shot are being eaten by my printer. So I copy the image to a memory card and try to print directly from the printer. No luck still.
Half frustrated, I call HP and talk to the cockiest consumer rep you'd ever speak to who was convienced it was a software issue, but was willing to replace the printer on grounds of good customer service. Great I'm thinking, now I can finally get my printer to work the way I want it too. Well the new printer arrives today and I go to see if it works and low and behold. The same problem again. Still losing the top my Chinatown sign which I am using to test. Even though everything looks good up until that point. Now fully frustrated I call HP again. They have nothing, they can tell me nothing to fix it only that it much be part of the design of the printer to crop it like that.
I tell them well can I get my money back, I'll try to buy something else. To which answer I get; No, we do not offer any type of refund on a product only replacements. So now I am stuck with a printer that HP will not stand by and am still going to pay 29 cent a picture for at CVS.
I just wanted to make people aware that HP does not stand by their product, although I admit I should have taken the printer back on the first day and then I wouldn't have to deal with it anymore. Well maybe I should just give the printer to my parents and buy a canon.
Thanks if you read,
Damien Tancredi
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07/14/2006 02:19:29 PM · #2 |
Some one correct me if I'm wrong but if you just change the aspect ratio don't you still have a goofy sized print? I just done one at 3000x2000 pixels and the diminsions are 20x13.333 @ 150dpi. Shouldn't you have to change aspect ratio and crop to 4x6 to keep from chopping the sides.
Message edited by author 2006-07-14 14:20:32.
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07/14/2006 05:59:06 PM · #3 |
Since your camera has the same aspect ratio as mine....try this. Resize the photo to 1800x1200 @ 300 DPI. That should work.
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07/14/2006 06:25:08 PM · #4 |
is 1800 by 1200 enough for a clear 4 by 6 inch print. i'm also discovering that if i print with a border it doesn't come out wrong.
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07/14/2006 09:52:51 PM · #5 |
Have you tried looking at the printer preferences? I have a way to call up my hp program within the printer, then change it and crop it according to how I want the image to look. Are you also going directly from your editing to print? Sometimes when I do that the image gets cropped, and I don't want it to. If I print from my photoshop rip off (Photo Impact) it doesn't always print right. If I use my microsoft picture it editing package, then the print always comes out. I have the photosmart 8450, and I have always loved this printer the best of all the printers I have had.
Message edited by author 2006-07-14 21:53:44. |
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07/14/2006 10:02:17 PM · #6 |
I'm pretty sure any printer which prints right up to the edges of the page, at any size, will result in some cropping. This is so it's still full bleed even if the paper is not exactly cut, so you dont have to trim white bits off and stuff. Also, if it printed to the exact edge, the print head might muck up the paper changing direction and stuff. It can never be exact in printing to the edges I don't think.
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07/14/2006 10:05:44 PM · #7 |
Originally posted by Konador:
I'm pretty sure any printer which prints right up to the edges of the page, at any size, will result in some cropping. This is so it's still full bleed even if the paper is not exactly cut, so you dont have to trim white bits off and stuff. Also, if it printed to the exact edge, the print head might muck up the paper changing direction and stuff. It can never be exact in printing to the edges I don't think. |
Actually, I can get borderless printing with my hp 8450 and haven't had an issue, except in the very beginning. It printed a bit of white along the edge, but it was because my preferences were not set correctly. I have printed numerous borderless 8.5 x 11 and they come out great. Of course, I haven't tried borderless with 5x7 paper or 4x6, but I have printed a lot of recipe cards using the 4x6 slot and have not had any cropping whatsoever, right to the edge. |
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07/14/2006 10:18:31 PM · #8 |
It's probably more noticable on a 4x6 since in the same amount of crop, a larger percentage of the photo is missing. On a larger one it may not be noticable. I definately remember reading a notice in my old Epson's manual that borderless printing will result in a slight crop. I dunno, maybe the more expensive or modern ones have sorted out the problem :)
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07/14/2006 11:44:43 PM · #9 |
| I think this has to do with the software too. I have noticed with my canon printer if I print using adobe or any other software besides canon software I get funny croppings, but when I use their software it works fine. Something like a driver issue. Have you tried printing text or something that is a standard page size since photos on anything but a Full Frame sensor will crop Unless you resize it? |
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07/15/2006 07:36:46 AM · #10 |
Originally posted by tancredi:
is 1800 by 1200 enough for a clear 4 by 6 inch print. i'm also discovering that if i print with a border it doesn't come out wrong. |
Thats what DPC prints uses..Rememeber, it's also at 300 DPI. Before printing it out, click on 'print preview'. Does it show the way it actually prints or the way it should print but doesn't?
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07/16/2006 02:47:27 PM · #11 |
It shows the picture exactly as I want it to print then it just mysteriously crops it. I dont know what's going on with it and neither does hp.
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