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DPChallenge Forums >> Photography Discussion >> Outstanding service from Bay Photo Lab to report!
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Showing posts 1 - 4 of 4, (reverse)
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01/31/2011 08:24:02 PM · #1
So last week I placed an order for prints with Bay Photo Lab. One of the prints was a 30" X 45" Metal Print (printed directly to a sheet of aluminum). This big print arrived looking awesome but a corner was bent by UPS despite very thorough packing by Bay- ouch! I had another 20" X 30" metal Print in the order that was not damaged at all.

So I immediately called Bay and explained the problem. They said they would send out another print free of charge. Sure enough a replacement print arrived today in perfect shape. We are talking a $310 normal price for the print they had to replace, so they really had to absorb a lot for customer service.

I'm a happy customer and they will be seeing plenty more business from me! Especially for their beautiful glossy Metal Prints.
01/31/2011 09:21:52 PM · #2
I love Bay Photo. I use them for their books. Had one come in with a corner bent, and they had the new one overnighted to me. They are awesome :)
01/31/2011 09:29:07 PM · #3
Website please!!!! I found a couple of different ones when I googled and want to make sure I go to the right one!
02/01/2011 01:02:14 AM · #4
Here you go WriteHeart, I think you will like these guys...
Bay Photo Lab (Santa Cruz, CA)
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