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11/22/2011 05:40:01 PM · #1
I haven't seen this posted here, but apparently Adobe is getting greedy. When CS6 is released, only owners of current version (CS 5.5) will be offered a discounted upgrade.
I am currently at CS4, and had planned to upgrade to 6. I will not, however, pay for two upgrades to do so. They can take it and stick it where the sun doesn't shine. I have been an Adobe customer for over a decade, and have always considered their licensing policies to be reasonable and relatively customer-friendly. This, however is, outrageous. IMO, of course.
Apparently, those wishing to upgrade to 5.5 prior to the release of 6.0 can do so for a somewhat reduced price until December 31. Oh, how nice of them.
11/22/2011 05:43:40 PM · #2
Originally posted by kirbic:

... They can take it and stick it where the sun doesn't shine.


No thanks... we have enough crap up here in the north. :O)

Ray
11/22/2011 05:53:32 PM · #3
I have CS5 and I will die with it, they wont get another penny from me so help me!
11/22/2011 06:00:27 PM · #4
I'm confused, as far as I can see there IS no Photoshop 5.5 -- they did a 5.5 cycle on some of the other products, but not photoshop... They DID push Creative Suite to a 5.5 version, but it didn't directly effect Photoshop.

R.

ETA: This from Adobe's annoucement:

"For customers who prefer to remain on the current licensing model, we will continue to offer our individual point products and Adobe Creative Suite editions as perpetual licenses. With regards to upgrades, we are changing our policy for perpetual license customers. In order to qualify for upgrade pricing when CS6 releases, customers will need to be on the latest version of our software (either CS5 or CS5.5 editions). If our customers are not yet on those versions, we’re offering a 20% discount through December 31, 2011 which will qualify them for upgrade pricing when we release CS6."

Message edited by author 2011-11-22 18:04:25.
11/22/2011 06:08:02 PM · #5
Originally posted by Bear_Music:

I'm confused, as far as I can see there IS no Photoshop 5.5 -- they did a 5.5 cycle on some of the other products, but not photoshop... They DID push Creative Suite to a 5.5 version, but it didn't directly effect Photoshop.

R.

ETA: This from Adobe's annoucement:

"For customers who prefer to remain on the current licensing model, we will continue to offer our individual point products and Adobe Creative Suite editions as perpetual licenses. With regards to upgrades, we are changing our policy for perpetual license customers. In order to qualify for upgrade pricing when CS6 releases, customers will need to be on the latest version of our software (either CS5 or CS5.5 editions). If our customers are not yet on those versions, we’re offering a 20% discount through December 31, 2011 which will qualify them for upgrade pricing when we release CS6."


Im with you Robert, I thought it was just a creative suite 5.5 and cs 5 for photoshop.

Message edited by author 2011-11-22 18:08:18.
11/22/2011 06:13:05 PM · #6
nm. wrong verison.

Message edited by author 2011-11-22 18:14:55.
11/22/2011 07:27:51 PM · #7
CS6? Already?
11/22/2011 07:35:21 PM · #8
Originally posted by kirbic:

I haven't seen this posted here, but apparently Adobe is getting greedy. When CS6 is released, only owners of current version (CS 5.5) will be offered a discounted upgrade.
I am currently at CS4, and had planned to upgrade to 6. I will not, however, pay for two upgrades to do so. They can take it and stick it where the sun doesn't shine. I have been an Adobe customer for over a decade, and have always considered their licensing policies to be reasonable and relatively customer-friendly. This, however is, outrageous. IMO, of course.
Apparently, those wishing to upgrade to 5.5 prior to the release of 6.0 can do so for a somewhat reduced price until December 31. Oh, how nice of them.


Why should Adobe be required to give a discount to customers that aren't willing to keep up with their products? You want a discount for skipping a version.
11/22/2011 07:57:22 PM · #9
Originally posted by alohadave:

Why should Adobe be required to give a discount to customers that aren't willing to keep up with their products? You want a discount for skipping a version.


Well, no one can "require" them to do any such thing; they are perfectly within their rights to not offer upgrade pricing at all if they don't feel like it. It is common industry practice, however, to offer upgrade pricing to users of recent versions. To insist that users upgrade to every new version is unrealistic. There are many reasons why some users will skip a version, and it doesn't make them any less valuable customers.
11/22/2011 08:05:09 PM · #10
Originally posted by alohadave:

Why should Adobe be required to give a discount to customers that aren't willing to keep up with their products? You want a discount for skipping a version.

So would they prefer people just download a cracked version? Having a strict upgrade policy for only the immediately prev version will just increase people using non official version IMO.

As a paying customer, I don't think it's much to ask to allow an "upgrade version" when you have prev bought a full version..... Hardly the first or last customer unfriendly thing adobe has done... add it to the list. As a rule, I try to avoid been an adobe customer given their history with bundles, versions and [lack of] support. I am still on CS2 :-) and it's unlikely they will see more PS money from me... although right now I also use LR (inherited from a product they purchased and killed.... have not seen a better option for me yet).
11/22/2011 10:12:01 PM · #11
PhotoWhat? Not a problem over here. I just bought a full (not upgrade) copy of PaintShop Pro X4 for $49. (And the next day I got an upgrade offer of $29.99!) And it includes a full copy of Color Efex 3 (Yes, I know that's the old version, but it's still a pretty darn attractive freebie to be included with a $50 program!).

Ok, I'm done being smug, You can go back to the scheduled rant.

Message edited by author 2011-11-22 22:14:38.
11/23/2011 11:05:20 AM · #12
As far as I understand it, you'll need to be on a full number version (5.0 or 5.5) to qualify for the upgrade to 6.0 when it comes out (after new years)...

So yeah it sucks... but it's not quite as bad as being on the current yearly version (except for this year). They're releasing half versions every year, so it means you'll need to upgrade once every two years (rather than once every three like now)... It would have been nice if they made this a bit more public. There's tons of people on CS3 and CS4 who are not going to be happy as of January 2012...

As far as I know, the current 20% off that applies to upgrades before the end of the year will be 30% on black friday and cyber monday, so at least that's a bit of a concession...
11/23/2011 11:28:38 AM · #13
This makes me want to occupy something!

Kidding aside, it does seem like a really customer unfriendly idea. Could you imagine the grief Microsoft would get if they required people to upgrade Windows every version or pay the full price?
11/23/2011 11:31:03 AM · #14
Originally posted by DrAchoo:

This makes me want to occupy something!


LOL, Occupy Adobe! I think it has a nice ring to it :-)

Originally posted by DrAchoo:

Kidding aside, it does seem like a really customer unfriendly idea. Could you imagine the grief Microsoft would get if they required people to upgrade Windows every version or pay the full price?


Yep! Or Office, for that matter.
11/23/2011 11:32:56 AM · #15
Lets organize a lynch mob, light the torches, and go after adobe...
11/23/2011 11:39:16 AM · #16
Originally posted by cowboy221977:

Lets organize a lynch mob, light the torches, and go after adobe...


yep, like Scott Kelby.

Don't think it will have much effect tho'
11/23/2011 12:43:42 PM · #17
take a class and reap the student pricing perks :)
11/23/2011 12:45:39 PM · #18
Originally posted by mike_311:

take a class and reap the student pricing perks :)

Thats what I do....I take a 6 month course in the gym and get a student id card for $35.00
11/23/2011 01:31:34 PM · #19
I still think that we should burn them at the stake (or is that steak.......mmmm I'm hungry)
11/23/2011 04:46:18 PM · #20
Scott Kelby was pretty brave to post his open letter, since he is personally acquainted with Adobe management and staff and his association (NAPP) is built on Photoshop news and training. I suspect he had some heated back-channel discussions with them and perhaps reached an impasse, thus leading to the posting of his letter.

This is a bad time for Adobe to tighten the screws (which are already too tight for most users) and in the wake of the Netflix subscriber fiasco, even moreso.

Reading the comments about this in various places on the web, the general consensus seems to be that people don't really need newer versions of PS, as current and even older versions are mature enough and there are cheaper (or free) alternatives that suit most folks' imaging needs. Same with the other titles in the Creative Suite – alternatives are available. And since Adobe never fully integrated the apps in its suite (as, for example, Deneba/ACD did with Canvas, where bitmap and vector functionality, along with web and PDF output are accessible in a single page/document), locating and integrating alternatives should not disrupt one's workflow too badly.

I am also not a big fan of cloud-based subscription computing. The dumb terminal '70s are over! Plus there are network access and security concerns with working remotely (ie, who's looking at your spreadsheets overseas-?).
11/23/2011 06:33:46 PM · #21
Adobe is now where IBM was in the 60's. They are the titans who rule the world and can behave as they wish since anyone who wants to edit has to use them. Looks like it's time to look at Corelle's product line again.
11/23/2011 08:10:56 PM · #22
when has adobe ever cared about their customers? seriously.
11/23/2011 08:47:52 PM · #23
I was okay with Adobe until they outsourced at least some of their customer service to the Philippines.
If they can't at least use native English speakers for native English speaking customers - well no sympathy here.

edited to add: The corporate headquarters are in Silicon Valley, just down the road from San Francisco. Adobe
has many other offices in the U. S.

There are many local kids who would love to have an entry level job at Adobe.
Until fairly recently, this seemed to be what happened.

Unfortunately, that no longer seems to be the case.

Message edited by author 2011-11-23 21:24:33.
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