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DPChallenge Forums >> Hardware and Software >> Damn n Double Damn - I dropped my WD Passport
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12/27/2019 12:18:48 PM · #1
Originally posted by Ja-9:

Well, I'm back....it appears that I'm going to have to send my WD Passport in to have the files recovered -

Who's done this?

How much did it cost? (big tears here)

What was your success? (holding my breath)

Any advice? (other than "don't drop it"...sigh)

Someone please talk me off my very little ledge!!!

Oh, boy - sooooo many lessons learned here...so many!!!


Data recovery services
50/50 chance of recovery from what you have described.
Advice. A backup must be in more than one location. HDD's are cheaper than recreating all your memories.
Expect the worst. Hope for the best. Worst case you learned how unreliable technology is.

Thanks
12/27/2019 12:14:50 PM · #2
Originally posted by marnet:

Originally posted by Ja-9:

With every picture you add to your IHD it slows down your computer

That's strange, you must have a very small internal drive in your laptop. I have a desktop with 1TB SSD and three 4TB HDs, I guess that makes a difference (?)


Your computer does not slow down based on what you put on it data wise. Unless you drop below a threshold on space. For instance Windows will operated with as little as 10 percent available free space. The bottleneck occurs when you run out of space for your page file to operate. My suggestion is to upgrade when you have the money to a dual internal SSD laptop and also have an external HHD. Remember, it's only backed up if it is in more than one place.

PS Does the external HDD make an y sounds when plugged in? Any smell? Dropped is probably damaged head or platter. If so there are pay services but the price can vary depending on how damaged the HDD is. Also no all HDD's are recoverable. Over 30 years of working on them to tell you if you love your data back it up. I have 6 backup locations. From cloud based to 24 tb raid 5 in my main system. Off site in three locations. I almost lost everything one time in my life from HDD failure. Not doing that again! Hope this helps
10/17/2019 11:19:12 PM · #3
Well, I'm back....it appears that I'm going to have to send my WD Passport in to have the files recovered -

Who's done this?

How much did it cost? (big tears here)

What was your success? (holding my breath)

Any advice? (other than "don't drop it"...sigh)

Someone please talk me off my very little ledge!!!

Oh, boy - sooooo many lessons learned here...so many!!!
09/02/2019 07:10:00 AM · #4
Originally posted by Ja-9:

Originally posted by P-A-U-L:

Just to add, when one of my WD Passport drives failed to read on my PC due to an issue with the enclosure, I was unable to read the hard drive due to some encryption that was performed by the enclosure. To enable me to read the drive I would have had to purchase the exact same enclosure but to save money I just bought the interface board from Ebay for about 20 dollars and that worked a treat. You would only need to do this if your drive is encrytped


How would I know? I donít think it is???


If it is encrypted and you connect it to your PC via cable or via a caddy then I suspect it will let you know it is encrypted. Hopefully it is not though. I have had a few die and only one was encrypted.
09/02/2019 07:07:09 AM · #5
Originally posted by P-A-U-L:

Just to add, when one of my WD Passport drives failed to read on my PC due to an issue with the enclosure, I was unable to read the hard drive due to some encryption that was performed by the enclosure. To enable me to read the drive I would have had to purchase the exact same enclosure but to save money I just bought the interface board from Ebay for about 20 dollars and that worked a treat. You would only need to do this if your drive is encrytped


How would I know? I donít think it is???
09/02/2019 05:27:20 AM · #6
Just to add, when one of my WD Passport drives failed to read on my PC due to an issue with the enclosure, I was unable to read the hard drive due to some encryption that was performed by the enclosure. To enable me to read the drive I would have had to purchase the exact same enclosure but to save money I just bought the interface board from Ebay for about 20 dollars and that worked a treat. You would only need to do this if your drive is encrytped
09/02/2019 04:13:47 AM · #7
Originally posted by marnet:

Originally posted by Ja-9:

With every picture you add to your IHD it slows down your computer

That's strange, you must have a very small internal drive in your laptop. I have a desktop with 1TB SSD and three 4TB HDs, I guess that makes a difference (?)


Totally - my OS (C Drive) has 116 GB (roll of my eyes!). And my D Drive has 950 GB - pitifully insufficient. But I do have a gaming laptop and 8 years ago it was considered to be very good. Shrug
09/02/2019 02:41:51 AM · #8
Originally posted by Ja-9:

With every picture you add to your IHD it slows down your computer

That's strange, you must have a very small internal drive in your laptop. I have a desktop with 1TB SSD and three 4TB HDs, I guess that makes a difference (?)
09/02/2019 02:26:00 AM · #9
Originally posted by marnet:

Originally posted by Ja-9:

I donít put anything on my internal HD - learned that lesson on the last laptop/desktop! I only put my pictures on EHDís!

Why not on both? That's what I do. I work on internal because it is faster than even USB 3.1 and then backup to external. In fact should do it today as I haven't done it for a while.


With every picture you add to your IHD it slows down your computer - thatís why I donít put/store any pictures on my computer - and I donít remotely notice any lag from it going to n from my EHD.

Iíll look in to the SSD Steve - Iíll probably go that way once I get this EHD recovered.
09/02/2019 01:04:22 AM · #10
Originally posted by Ja-9:

I donít put anything on my internal HD - learned that lesson on the last laptop/desktop! I only put my pictures on EHDís!

Why not on both? That's what I do. I work on internal because it is faster than even USB 3.1 and then backup to external. In fact should do it today as I haven't done it for a while.
09/02/2019 12:42:11 AM · #11
So then my suggestion stands. Upgrade to a more durable external SSD.
09/02/2019 12:27:36 AM · #12
Originally posted by Yo_Spiff:

Originally posted by Ja-9:

As an internal hard drive vs a portable external hard drive? At this point my computer is resembling a boat anchor more and more. I'm trying to milk it until Christmas time for "the deals" it's 8 years old ish...so I don't think it's worth putting the $$ into this machine. If it was newer - probably.

I had thought you were talking about a portable external. I agree to not put anything else into an 8 year old laptop.


I donít put anything on my internal HD - learned that lesson on the last laptop/desktop! I only put my pictures on EHDís!
09/01/2019 10:14:58 PM · #13
Originally posted by bob350:

Originally posted by Bear_Music:

.. The quicker models are USB 3.1 and they sell for 10025 bux and up. ...
Perhaps a couple of extra zeros crept in there. Amazon has 1TB Samsung SSD external drives with USB 3.1 for $165 and 2TB for $300. May need to get one since image files are almost maxing out my internal drive now.

Hah, you got that right :-) 100 25 = one hundred twenty-five LOL. 125 is what I was shooting for...
09/01/2019 08:41:47 PM · #14
Originally posted by Ja-9:

As an internal hard drive vs a portable external hard drive? At this point my computer is resembling a boat anchor more and more. I'm trying to milk it until Christmas time for "the deals" it's 8 years old ish...so I don't think it's worth putting the $$ into this machine. If it was newer - probably.

I had thought you were talking about a portable external. I agree to not put anything else into an 8 year old laptop.
09/01/2019 08:33:22 PM · #15
Originally posted by Bear_Music:

.. The quicker models are USB 3.1 and they sell for 10025 bux and up. ...
Perhaps a couple of extra zeros crept in there. Amazon has 1TB Samsung SSD external drives with USB 3.1 for $165 and 2TB for $300. May need to get one since image files are almost maxing out my internal drive now.
09/01/2019 04:57:18 PM · #16
Originally posted by Bear_Music:

Originally posted by Ja-9:

As an internal hard drive vs a portable external hard drive? At this point my computer is resembling a boat anchor more and more. I'm trying to milk it until Christmas time for "the deals" it's 8 years old ish...so I don't think it's worth putting the $$ into this machine. If it was newer - probably.

Nooooo... All the good External Drives are solid state now. You can get 1 TB as cheap as 48 bux from Toshiba on Amazon, but that's USB 3.0... The quicker models are USB 3.1 and they sell for 10025 bux and up. Penny and I both have external SS drives now as well as internal ones. Great for your own personal photo backup, you can park it in a safety deposit box or something in case the house burns down :-)


Letís not go there given how my luck has been running lately!!!
09/01/2019 04:42:32 PM · #17
Originally posted by Ja-9:

As an internal hard drive vs a portable external hard drive? At this point my computer is resembling a boat anchor more and more. I'm trying to milk it until Christmas time for "the deals" it's 8 years old ish...so I don't think it's worth putting the $$ into this machine. If it was newer - probably.

Nooooo... All the good External Drives are solid state now. You can get 1 TB as cheap as 48 bux from Toshiba on Amazon, but that's USB 3.0... The quicker models are USB 3.1 and they sell for 10025 bux and up. Penny and I both have external SS drives now as well as internal ones. Great for your own personal photo backup, you can park it in a safety deposit box or something in case the house burns down :-)
09/01/2019 04:13:12 PM · #18
Originally posted by Yo_Spiff:

Perhaps you should replace your portable hard drive with an SSD (Solid State Drive) at this point. They have gotten cheap enough now. Without moving parts, it should be more tolerant of accidents like this, as well as faster. I have a 250 Gb drive that cost about $55 or so. It's a Patriot brand, which is a second string make IMO, but I use it for convenience, not reliable backup. Better brand names and higher capacity will be a bit more, but still quite affordable.


As an internal hard drive vs a portable external hard drive? At this point my computer is resembling a boat anchor more and more. I'm trying to milk it until Christmas time for "the deals" it's 8 years old ish...so I don't think it's worth putting the $$ into this machine. If it was newer - probably.
09/01/2019 04:02:52 PM · #19
Perhaps you should replace your portable hard drive with an SSD (Solid State Drive) at this point. They have gotten cheap enough now. Without moving parts, it should be more tolerant of accidents like this, as well as faster. I have a 250 Gb drive that cost about $55 or so. It's a Patriot brand, which is a second string make IMO, but I use it for convenience, not reliable backup. Better brand names and higher capacity will be a bit more, but still quite affordable.
09/01/2019 11:56:21 AM · #20
About a year into digital photography, I had a computer hard drive failure that evaporated all my digital images. No backups. (Backups were on the long list of good things to do "eventually.") I feel your pain (and send sympathy). Lesson learned, the hard way in my case. The image loss was what it took to pop that task to the top of the list and actually implement a system to minimize future loss:

1. Ingest images via card reader, with one original copy going to an external "archive" drive that preserves the original files and another copy going to my computer hard drive for editing. Software (Photo Mechanic in my case) automates this along with folder creation on both drives and file renaming for the internal drive copies.

2. Automated daily backup of active pictures, documents, and data via backup software onto a separate external drive called "swap drive." Would not happen if I had to remember to do it myself. Technically I use "mirroring" instead of "backup" so the folders on the drives have identical content.

3. Weekly exchange the "swap drive" for an identical drive that lives offsite (can be work office, friend's house, safe deposit box). In case of fire, theft, etc. at home, restore from swap drive gets things running with only a few days of files lost. Cloud storage could be more frequent (or continuous) but has own set of issues.

4. When a drive fails, restore from the most recent copy. ALL COMPUTER DRIVES FAIL. Physical trauma, theft, fire, etc. are extra failure reasons, but even without such events it is really just a question of "when" rather than "if." I monitor disk health with Hard Disk Sentinel software and aim to replace drives ahead of failure when possible. Some IT departments just replace drives every three years as a cost of doing business, but they typically have bigger budgets than mine.

Simpler systems may be fine for some, others may want additional safety. Any backup system will have some cost. Lack of backup system WILL have a cost too (likely more than expected in dollars and time as well as in value of lost files). I'm posting all this with hope that anyone who has not yet established a backup routine might take action now.

09/01/2019 05:17:44 AM · #21
Oops

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09/01/2019 04:04:56 AM · #22
Originally posted by P-A-U-L:

Possibly it may just be the enclosure that is broken and the hard drive is perfectly fine. If the enclosure has encryption that makes it tricky otherwise you can just pop it into a caddy like this one
https://www.amazon.co.uk/TeckNet-Docking


I tried the link Paul - it wonít work. What is the product and Iíll search the US Amazon. Thank you!
09/01/2019 04:03:45 AM · #23
Originally posted by SaraR:

Originally posted by Ja-9:

Anyone have a good stiff drink for me??? Geez!!!


8.45 in the morning is a little early for me, but Iím sure I can rise to the challenge 🤪


Cheer!!! Itís Scotch right!!! Navy Strength!
09/01/2019 03:58:21 AM · #24
Originally posted by marnet:

Janine, I just put "Fix WD External Hard Drive Not Working" and found this:
https://www.easeus.com/computer-instruction/wd-external-hard-drive-not-working.html

I am pretty sure there are many sites with similar instructions and that they are probably trying to sell you software. It is possible to follow these instruction using just Windows, do you have Windows 10?

I suspect that if there is no external damage and the power connection works that you have bad sectors that stop it from being read. There are ways to repair it so relax but some technical knowledge of Windows would help ;)


Margret, the only scenario that Iím not seeing is ďif you have stupidly dropped your EHD do thisĒ...I think that I need to stop trying to open it up so I donít further damage the disk...if itís spinning wonky it could do more damage. But I will look more into this when I get home...Thank you for the effort!!!
09/01/2019 03:49:53 AM · #25
Originally posted by Ja-9:

Anyone have a good stiff drink for me??? Geez!!!


8.45 in the morning is a little early for me, but Iím sure I can rise to the challenge 🤪

Message edited by author 2019-09-01 03:50:22.
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