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10/05/2010 08:34:41 AM · #1 |
I just need your opinion on this, it's quite strange to me.
A few days ago I placed an order on unicahome.com in order to buy some replacements parts for a lamp. To be able to get the goods (int'l shipping) I also made an user account on Bongo Int'l - as suggested when buying - for which I already paid. Two days later I get an email from Unicahome - sent by trade sales director! - who tells me they are out of stock and cancelled my order, no charge being made on my card.
It's very unpleasant because they had no out of stock notice when I placed my order plus it gives me no choice like the item will be in stock in 1,000 years would like to wait bla, bla, bla... They just simply cancel it!
It seems an abuse to me and I don't like being treated like that, I want to reply and tell them to come up with a solution.
I'd like to know if this is a common situation or just give me an advice, I would appreciate!
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10/05/2010 08:47:49 AM · #2 |
Originally posted by chipuc:
It seems an abuse to me and I don't like being treated like that, I want to reply and tell them to come up with a solution. |
How is it abuse? They can't complete the order, haven't charged anything on your card, and sent you a personal message to explain the situation.
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10/05/2010 08:50:55 AM · #3 |
In many cases this would be a preferable solution to being told an item was out of stock and waiting endlessly for them to fulfill your order. This way when they're promising something and they can't deliver, at least they don't mess you around with waiting.
Saying that, 2 things could have been done differently. 1, they shouldn't list out of stock items available for sale, this would save the disappointment, and 2, they should at least give you a choice if you want to wait or cancel at no charge.
I wouldn't say what they've done is particularly out of order but if you're upset about it, it definitely won't do any harm to contact them and let them know.
On whether this is a common situation, I can't really help there, it's never happened to me, I usually just get the, "that's out of stock currently but we will deliver within...". |
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10/05/2010 08:55:32 AM · #4 |
Originally posted by alohadave:
Originally posted by chipuc:
It seems an abuse to me and I don't like being treated like that, I want to reply and tell them to come up with a solution. |
How is it abuse? .. |
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I don't think abuse is the correct word to describe what is going on here (he is from Romania and possibly this got lost in translation?) I think it's an inconvenience and not a good way to run a business, but it's not intentional and abusive. I would definitely contact them! Let us know what happens! : ) |
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10/05/2010 09:01:13 AM · #5 |
Originally posted by Covert_Oddity:
Saying that, 2 things could have been done differently. 1, they shouldn't list out of stock items available for sale, this would save the disappointment, and 2, they should at least give you a choice if you want to wait or cancel at no charge.
... I usually just get the, "that's out of stock currently but we will deliver within...". |
This is the way I was thinking too!
Sorry for using the word 'abuse', English is not my native language. Inconvenience is more appropriate.
Btw, the product is still listed with 1-2 weeks delivery time (quick shipping) and 4-6 weeks delivery time (special order shipping).
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10/05/2010 09:13:58 AM · #6 |
| Sounds like they are just really bad at updating their stock and maintaining their website... none of which speaks well of how they run the business. At least they did the right thing, although in a clumsy manner. |
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10/05/2010 09:18:51 AM · #7 |
Originally posted by chipuc:
To be able to get the goods (int'l shipping) I also made an user account on Bongo Int'l - as suggested when buying - for which I already paid. |
I think you are all missing this part. They suggested he sign up for something that he had to pay for in order to get the shipment. After doing that, he finds out they don't have it after all. Now, they didn't charge him for the part, but what good is the account he paid for?
I'd try to get a refund from Bongo if I were you and keep looking for the part elsewhere. |
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10/05/2010 09:27:31 AM · #8 |
I just dropped them the message below:
"Your message was very unpleasant to me for several reasons:
- the product is still listed, no out of stock notice being posted (replacement bottles for campari light); there's still delivery time posted!!!
- you gave me no choice, if I want to wait or cancel at no charge; you just simply cancelled my order
- I needed to open a Bongo Int'l account - to be able the place the order! - for which I already paid.
What happened was inconvenient to me and not a good way to run a business."
See what their answer is and try to find another supplier.
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10/05/2010 10:48:26 AM · #9 |
See here for the fallout from this kind of situation (handled much more poorly...)
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